Privacy Policy
Hands2Hearts Academy
Effective Date: September 11, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Hands2Hearts Academy (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data and consent information is kept strictly confidential.
1. Information We Collect
We may collect the following types of information:
Personal Information:
- Name, email address, phone number, and physical address
- Program enrollment and registration information
- Class scheduling and appointment information
- Student and prospective student information
- Payment and billing information when you enroll in a program or purchase a service
- Information related to healthcare training programs, certifications, testing, and other services
- Opt-in records and timestamps for communication channels, including SMS and email
Non-Personal Information:
- IP address
- Browser type
- Device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer Communication:
- Records of inquiries and customer support requests
- Enrollment and registration inquiries
- Appointment and class scheduling information
- Communication regarding programs and services
- Student feedback and other voluntarily submitted information
2. How We Use Your Information
We may use collected information for:
- Providing healthcare education and training services
- Processing program enrollment and registrations
- Scheduling classes, appointments, and testing services
- Processing payments and transactions
- Responding to inquiries and customer support requests
- Communicating about class schedules, enrollment, appointments, and program updates
- Sending service-related notifications and reminders
- Providing information requested about our programs and services
- Improving website functionality and user experience
- Maintaining security and preventing fraud
- Maintaining records of communication preferences and consent
- Complying with applicable legal and regulatory requirements
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into SMS communications from Hands2Hearts Academy, you agree to receive text messages related to our services, which may include:
- Enrollment and registration updates
- Class reminders
- Appointment reminders
- Program information
- Schedule changes
- Testing service updates
- Customer support responses
- Other service-related notifications
Promotional or marketing messages will only be sent when appropriate consent has been provided.
Opt-In & Consent:
- You will only receive SMS messages after providing consent to receive text communications.
- Consent to receive SMS messages is not a condition of purchasing any goods or services.
- We maintain records of SMS consent and opt-in actions when applicable.
- By providing your phone number and opting in, you authorize Hands2Hearts Academy to send text messages to the number provided.
- We comply with applicable SMS messaging requirements, including the Telephone Consumer Protection Act (TCPA) and applicable carrier and messaging regulations.
Opt-Out Instructions:
You may cancel SMS communications at any time by replying “STOP” to any text message you receive from Hands2Hearts Academy.
After opting out:
- You may receive a final confirmation message confirming your opt-out.
- No further SMS messages will be sent unless you subsequently provide consent and opt in again.
- Opt-out requests will be processed in accordance with applicable messaging requirements.
Message Frequency & Content:
- Message frequency varies based on your interaction with Hands2Hearts Academy.
- Messages may relate to enrollment, classes, appointments, testing services, customer support, and other services you have requested.
- Marketing or promotional messages will only be sent when appropriate consent has been obtained.
Help & Support:
Reply “HELP” to an SMS message for assistance. You may also contact Hands2Hearts Academy directly for assistance at:
Phone: 502-693-2187 (Customer support is available during regular business hours).
Carrier Information:
- Message and data rates may apply.
- Message frequency may vary.
- Wireless carriers are not liable for delayed or undelivered messages.
- SMS delivery may depend on your wireless carrier, mobile device, and network availability.
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors or service providers that support our services, such as customer service or SMS delivery providers, may be permitted when necessary to provide those services. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
4. Information Sharing & Disclosure
Hands2Hearts Academy does not sell, rent, or trade your personal information. We may share limited personal information when necessary with:
- Service providers assisting with business operations
- Website and technology providers
- Enrollment and scheduling platforms
- Payment processing providers
- SMS delivery providers & email communication platforms
- Customer relationship management providers
Service providers are expected to use information only as necessary to perform services on our behalf and maintain appropriate confidentiality and security.
All categories above exclude text messaging originator opt-in data and consent, which will not be shared with third parties or affiliates for their marketing or promotional purposes.
5. Data Security
Hands2Hearts Academy uses reasonable administrative, technical, and organizational measures designed to protect personal information, including secure access controls, protected data storage, and employee access limitations. While we use commercially reasonable measures to protect personal information, no internet transmission is 100% secure.
6. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to analyze traffic, improve functionality, remember preferences, and measure performance. You may disable cookies through your browser settings.
7. Your Rights & Choices
Depending on applicable law, you may request access to, correction of, or deletion of your personal information, or opt out of SMS messages by replying STOP.
8. Third-Party Links
Our website may contain links to third-party platforms. Hands2Hearts Academy is not responsible for the privacy practices of external websites.
9. Children's Privacy
Our website and services are not intended to knowingly collect personal information from children under 13 without appropriate parental authorization.
10. Changes to This Privacy Policy
Hands2Hearts Academy may update this Privacy Policy periodically. When updates are made, the revised policy will be posted with an updated effective date.
11. Contact Us
If you have questions about this Privacy Policy, our privacy practices, SMS communications, or your personal information, please contact us:
SMS PRIVACY NOTICE
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.